Shipping & Returns

Shipping

We currently ship to selected destinations. Shipping availability and costs are calculated at checkout based on the delivery address, order size, and item type.

Some products may be unavailable in certain locations due to carrier or local restrictions. Before placing an order, please make sure the item can be legally purchased and imported into your destination.

Processing Times

Most in-stock items are prepared for shipment within 3–7 business days after your order is placed. Processing times may be longer during holidays, high-volume periods, or when an item requires additional handling.

Made-to-order, personalized, or hand-finished items may require additional time. Business days do not include weekends or public holidays. Processing time is separate from the estimated delivery time.

Delivery Estimates

Estimated delivery times depend on the destination and shipping method selected at checkout. Delivery estimates begin after the order has been processed and handed over to the carrier.

Delivery dates are estimates and cannot be guaranteed. Customs inspections, local regulations, weather, carrier delays, and other circumstances outside our control may affect the final delivery time.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an address error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing.

Returns & Exchanges

We accept returns on eligible items within 14 days of delivery. To qualify, the item must be unused, unaltered, and returned in its original condition and packaging. Please contact us before sending anything back so we can provide the return address and instructions.

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

We do not offer direct exchanges. If you would like a different item, please return the eligible item and place a new order. Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Once a refund is approved and processed, please allow 5–10 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.

Please note that personalized, made-to-order, altered, clearance, or Final Sale items cannot be returned unless they arrive damaged or incorrect.

Return Address

Please do not send any item back to the original shipping address shown on the package. Returns must be approved in advance, and we will provide the correct return instructions and return address after your request is reviewed. Items sent back without prior approval may not be eligible for a refund.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item, the outer packaging, the shipping label, and any visible damage so we can review the issue.

Please keep the original packaging while we review the issue. If the problem is confirmed, we will arrange a replacement, refund, or other appropriate solution at no additional cost to you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing.

Orders that have already shipped cannot be cancelled. Personalized or made-to-order items may also be ineligible for cancellation once production has begun.

Contact Us

For questions about shipping, returns, or an existing order, please contact us through our Contact page. Include your order number when applicable so we can assist you more quickly.